Refund Policy

1. Health, Hygiene, and Safety
 

Mesoeutics (mesoeutics.com), operated by Zartaux Holding Ltd, supplies professional-grade cosmetic solutions to authorized practitioners.

Because of formulation, sterile-handling requirements, and health and hygiene regulations, any product whose external shrink-wrap, protective stickers, tamper-evident seals, or original boxes have been opened, unsealed, or altered is ineligible for return, refund, or exchange, except where the item is faulty or not as described or where a statutory right applies.
 

2. Eligibility for Returns
 

To return a purchase, items must be unopened, untampered, and in their original saleable packaging.

• 14-Day Window: you have fourteen (14) calendar days from delivery confirmation to initiate a return request, and your package must be shipped back within 14 days of that request.

• Return Authorization: before shipping items back, request a Return Merchandise Authorization (RMA) via our system or info@zartaux.com. Packages returned without an RMA may be rejected.

• Tracking Requirement: use a trackable service with delivery confirmation. We are not liable for return parcels lost or damaged by your chosen courier.

These conditions are without prejudice to your statutory rights in respect of faulty, damaged, or misdescribed goods.
 

3. Inspection, Processing, and Rejections
 

• Warehouse Review: returned goods undergo a quality and integrity inspection. We typically process returns within 48 business hours (or longer) of receipt.

• Approval Notice: if items pass inspection, your refund will be issued to your original payment method within seven (7) business days.

• Rejection: if an item is returned damaged, unsealed, or otherwise not resaleable (and is not faulty or misdescribed), the refund may be denied; we will notify you, and the item can be returned to you at your expense or destroyed with your consent.

• Freight Fees: original shipping, handling, and customs fees are non-refundable, except where required by law (for example, for faulty goods).
   

4. Damaged or Defective Items (Exchanges)

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We replace or exchange items that have a manufacturing defect or were damaged in initial transit.

• Reporting Window: report transit damage or broken seals to info@zartaux.com within a reasonable time, ideally within 48 hours of delivery, so we can raise a claim with the courier.

• Evidence: include clear photographs of the damaged shipping box, the product packaging, and the courier packing slip.

• Replacement: once we verify courier fault or a manufacturing defect, we will ship a replacement at no additional cost. We do not cover products damaged by your staff during unboxing or preparation.

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5. Order Cancellation

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• Cancellation Window: to cancel or modify an order, submit a request through our system within sixty (60) minutes of placing it.

• Post-Fulfilment: once an order has been processed and handed to our courier, it cannot be cancelled or redirected. You may accept delivery and follow the standard return process (for unopened items). Statutory cancellation rights, where they apply, are unaffected.

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6. Financial Compliance

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• Original Payment Method: to comply with anti-money-laundering rules, approved refunds are issued to the original PayPal account or card used for purchase.

• Support: for questions about a return or cancellation, contact us at info@zartaux.com.

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